Location: Greensboro, NC (HQ)
Position Type: Full-Time
About Us
At Happy Days Logistics, we don’t just move freight — we move progress, trust, and relationships. From nursery plants and Christmas trees to aggregates, construction materials, and general freight, we provide safe, dependable, and people-first logistics solutions across the Eastern U.S.
Our growing team values positivity, professionalism, and problem-solving. As a dispatcher, you’ll be the heartbeat of operations — connecting drivers, customers, and freight agents to keep loads rolling smoothly.
Key Responsibilities
- Driver & Load Coordination
- Assign loads to company drivers and independent owner-operators.
- Ensure routes are optimized for efficiency, safety, and timeliness.
- Monitor driver hours, DOT compliance, and load progress.
- Customer & Carrier Communication
- Act as the single point of contact for customers on active loads.
- Provide timely updates and resolve issues quickly.
- Coordinate with freight agents to match loads to available equipment.
- Problem-Solving & Compliance
- Troubleshoot delays, equipment breakdowns, or routing challenges.
- Ensure drivers follow weight, load securement, and legal requirements.
- Document all communications, updates, and incidents accurately.
- Technology & Reporting
- Use TMS (Transportation Management System) and dispatch software to track loads.
- Maintain accurate load boards and driver schedules.
- Report KPIs to management (on-time %, empty miles, driver utilization).
Qualifications
- 2+ years of experience in dispatching, logistics coordination, or fleet operations (trucking industry preferred).
- Strong communication skills — both with drivers and customers.
- Ability to work under pressure and solve problems in real time.
- Knowledge of DOT regulations and hours-of-service compliance.
- Computer proficiency (TMS, Excel, load boards, GPS tracking tools).
- Positive, team-first attitude with a commitment to customer service.
What We Offer
✔️ Competitive salary + performance incentives
✔️ Health, dental, and vision benefits (after probation)
✔️ Opportunities for growth and advancement
✔️ Training in specialized freight markets (nursery, construction, aggregates)
✔️ A team culture where dispatchers, drivers, and agents are respected and supported
Be part of a logistics team that delivers more than freight — we deliver success, safety, and satisfaction.